SHIPPING POLICY
Handling Time
We typically process and ship orders within 1 business day. After dispatch, you will receive a confirmation email with a tracking number. During peak seasons, holidays, or sales, processing may take longer. We thank you for your patience as we prepare your premium ZYVE gear for shipment to your destination.
Estimated Delivery Time
Standard shipping through Australia Post usually takes 2 to 6 business days. Express shipping speeds vary by destination and the specific service chosen at checkout. Please note that these timeframes are estimates. Deliveries may be affected by carrier delays, weather, or public holidays beyond our control.
Shipping Address
Ensure your delivery details are accurate before finishing your order. If a package is returned due to an incorrect or incomplete address, additional shipping fees will apply to resend it. Our team will assist you and the carrier to resolve any delivery issues that may arise during transit.
Global Store Shipping
We ship to select international destinations. Global delivery times depend on the location, local customs processing, and postal services. Please be aware that international customers are responsible for paying all duties, taxes, or local fees required by their country's customs regulations upon arrival.
Tracking
You will receive a tracking code once your order leaves our facility. Please use this number to monitor your package's progress and stay updated on the delivery status.
Lost or Delayed Orders
If your package is delayed or has not arrived by the expected date, please contact us for support. In cases where a shipment is officially declared lost or encounters significant issues, we will coordinate with the shipping carrier to find a solution and ensure your ZYVE order reaches you safely.