Return & Refund Policies

If your purchase isn't quite right for you, we're happy to assist. Eligible products may be returned for a refund, store credit, or exchange.

To request a return or exchange, please contact us with your full name, order number, and a short explanation of your request. Our team will get back to you as soon as possible.

We carefully select and inspect our products to ensure a high standard of quality. If you receive an item with a manufacturing fault, please contact us so we can arrange an appropriate solution. This does not cover damage resulting from normal use, accidents, or improper handling.

1. Return Requirements

For a return or exchange to be accepted:

The request must be made within 30 days of purchase.
The product must be unused, unworn, unwashed, and unaltered.
Items should be returned in their original packaging.
Initial shipping charges are non-refundable.
Approved refunds are returned to the original payment method.
For exchanges, customers are responsible for the return postage and the shipping cost of the replacement item.

2. Change of Mind

Changed your mind about your purchase? You can request a return within 30 days of receiving your order, as long as the product remains unused, unworn, unwashed, unaltered, and in its original packaging.

Return postage is the responsibility of the customer, and the original shipping fee is non-refundable.

For exchanges, customers are also responsible for the cost of returning the original item and the shipping fee for the replacement.

3. International Orders

We currently deliver to selected international locations. Delivery timeframes can vary depending on the destination, customs clearance, and local postal services.

Due to the cost of international shipping, change-of-mind international returns are not accepted.

If an international order arrives with a confirmed manufacturing fault, please contact us with your order number and clear photos or video showing the issue.

Where a manufacturing fault is confirmed, we will arrange an appropriate replacement or store credit at no additional cost.

International customers are responsible for any applicable customs duties, import taxes, or other fees charged by local authorities.

4. Items We Cannot Accept for Return

For hygiene and safety reasons, we cannot accept returns of products that have been used, worn, washed, altered, or removed from their protective packaging.

5. Order Changes & Cancellations

If you need to make a change or cancel your order, please email us as soon as possible.

We may be able to make changes or cancel your order if it has not yet been processed or shipped.

Once an order has been dispatched, changes or cancellations may no longer be possible.

6. Warnings

Do not place magnets directly on credit cards or electronic devices including phones laptops televisions or hard drives. ZYVE is not responsible for damage to electronic devices caused by misuse.