Last Updated - 12.09.2026

Welcome to ZYVE. By accessing or purchasing from our website, you agree to these Terms & Conditions.

Please read them carefully before placing an order.

1. About ZYVE

ZYVE provides lifestyle, wellness, fitness and everyday products through our online store.

By using our website, you agree to use it lawfully and in accordance with these Terms.

2. Products & Product Information

We aim to ensure that all product descriptions, images, specifications and pricing on our website are accurate and up to date.

Colours, dimensions and appearance may vary slightly depending on your device, lighting or manufacturing variations.

We reserve the right to correct errors, update product information or discontinue products where necessary.

3. Orders & Payments

When you place an order, you are responsible for providing accurate billing, shipping and contact information.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed by ZYVE.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues or incorrect product information.

If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time without notice. Any price change will not affect an order that has already been accepted.

Shipping charges, where applicable, will be displayed during checkout.

5. Shipping & Delivery

Orders are generally processed and dispatched within 1 business day.

Delivery timeframes are estimates and may vary depending on the destination, carrier, weather, public holidays and other circumstances outside our control.

Please ensure your delivery information is correct before completing your purchase.

For full information about delivery costs and estimated delivery times, please refer to our Shipping Policy.

6. Returns, Exchanges & Refunds

Our Returns & Refund Policy explains our change-of-mind returns, exchanges and refund process.

Nothing in our Returns & Refund Policy or these Terms limits your rights under the Australian Consumer Law (ACL).

If a product is faulty, defective, unsafe, significantly different from its description or otherwise fails to meet the applicable consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances.

7. Change of Mind

ZYVE may offer change-of-mind returns in accordance with our Returns & Refund Policy.

Change-of-mind returns are subject to the conditions stated in that policy and are separate from your rights under the Australian Consumer Law.

8. International Orders

We ship to selected international destinations.

International customers are responsible for ensuring that the products they order can legally be imported into their country and for any applicable customs duties, taxes or fees imposed by local authorities.

International delivery times may vary depending on customs and local delivery services.

9. Product Use & Safety

Please read and follow all product instructions, warnings and care recommendations before using a ZYVE product.

ZYVE products should only be used for their intended purpose.

For magnetic products, keep magnets away from credit cards, magnetic storage devices and other items that may be affected by magnets.

Do not place magnets directly against electronic devices unless the product is specifically designed for that use.

ZYVE is not responsible for damage resulting from misuse, improper care, unauthorised modifications or use outside the intended purpose, subject always to your rights under the Australian Consumer Law.

10. Intellectual Property

All content on the ZYVE website, including logos, branding, product images, graphics, text, designs and other materials, is owned by or licensed to ZYVE unless otherwise stated.

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our prior written permission.

11. Website Use

You agree not to:

Use our website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of our website
Copy or misuse our website content
Submit false or misleading information

We may restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.

12. Third-Party Services

Our website may use third-party services such as payment providers, shipping providers, analytics tools and other technology platforms.

These services may have their own terms and privacy policies.

Your personal information is handled in accordance with our Privacy Policy.

13. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be uninterrupted, secure or error-free.

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

14. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any rights, guarantees or remedies that cannot legally be excluded under the Australian Consumer Law.

To the extent permitted by law, ZYVE is not responsible for loss or damage resulting from misuse of our products, failure to follow product instructions, or circumstances outside our reasonable control.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected, used and disclosed as described in that policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

Changes will not affect rights or obligations that have already arisen under an accepted order, except where permitted or required by law.

17. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable Australian consumer protection laws.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

ZYVE
Email: hello@zyveonline.com